HomePod audio problems and their best solution

Types of noises and other strangers in HomePod sound

There is not a single audio glitch in HomePods, as it can be of all kinds: shrill sounds, distortion, too low or high volume, bass that sounds without intensity, sudden crashes, and there is even the possibility that nothing is happening directly. heard .

Possible Causes of Speaker Problems

All of the above faults, in turn, can have the same origin or be completely different, so there is no exact way to first check where the problem is, but there are several reasons, as we will see in the following sections.

The dumbest and most effective solution

Unplug your HomePod and restart your iPhone or device you’re using to control your speaker. Yes, we know it sounds silly, but surprisingly it often turns out to be an effective solution. This is because there are some processes in the background that do not run very well, causing crashes in the device, which is solved by turning it off and on. Obviously, this doesn’t have to be the solution to your problems, because it could be for other reasons, but it never hurts to try it, knowing that this is also something that can be done quickly and easily.

If your HomePod volume crashes

If this is your case, the solution may be one of the simplest. Try playing something on the HomePod through your iPhone and adjust the volume using the controls that are on the surface of the speaker itself. If that doesn’t work, try using your iPhone in the Home app (rather than using the buttons on your device).

Volumen Homepod

If it works with the iPhone and not with the speaker, it is possible that the tactile part is causing the problem, since only Apple can repair this part or give you another replacement. If the problem is rectified, it could be an iOS error, so it is recommended that you update or repair it to fix it.

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The content you are playing may be to blame

For most audiophiles this will be extremely obvious, but for those with no knowledge of the subject and / or hearing very well, it can be difficult to decipher. Audio content, like image content, can be played in different qualities. Perhaps the content you are streaming through the HomePod is of poor quality and therefore you notice that the sound is not very good, which is why we recommend testing on streaming music platforms such as Apple Music, Spotify, Tidal and many more that shouldn’t be heard even in the lowest grades.

Poor temperature and humidity conditions

There are a number of conditions under which it is advisable to have HomePods to avoid possible wear and tear due to extreme temperatures or moisture ingress inside the device, which could damage internal components. Apple indicates the following conditions for this, and if in your case they were not met, they may be the reason that does not sound with such quality and clarity as it should:

  • Store it in a place with a temperature of 10 to 35 degrees Celsius.
  • The ambient temperature should be 0 to 95% non-condensing.
  • It is not recommended to place it in a place where sunlight hits directly or at least not for many hours.

Blows, falls and other bumps

While this type of speaker is less prone to shock than a phone that we always carry with us, the truth is that there can be many circumstances in which they can be hurt. When you clean the surface you have it on, if you carry it to another room or if you accidentally hit it with your hand while passing. Under normal conditions, you should not be subjected to such shocks, and even if they do, they should not damage the device, unless they are very strong. However, if you remember that they had some kind of accident of this kind, it may be the reason that they are making poor quality sound.

Bad internet connection

One possibility that can arise, especially if the problem is intermittent sound, is that the HomePod has a poor internet connection. This could be because it is far from the Wi-Fi router or the speed it offers is not up to date. You can try running the iPhone speed test from the same point as the speaker to see if this is true. If the signal is weak, it is recommended that you try installing the HomePod in a different location where the signal is better, although another solution to avoid moving it might be to install a signal repeater between your router and your speaker. If you find that the problem is different, you can contact your operator to check if there are any Internet incidents in your area.

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Get help from Appleto check it

If, after performing the previous checks, you have not been able to solve the problems or already suspect that an internal component is faulty, it is obvious that the problem is not in your hands. The most recommended for this is that exactly Apple or a service they authorized could verify the source of the problem and offer you a solution.

How to make an appointment

For technical assistance in Apple Store or SAT, the following tools are available:

  • By phone (900 free in Spain)
  • Via Support Website Apple …
  • From the support app available on iPhone and iPad.

Developer: Apple

soporte tecnico iPhone iPad

Possible repair price

There is a possibility that the renovation could be free if the malfunction is covered by the warranty and it is understood that it is not due to improper use of the device on your part. In any other case, the repair may amount to € 301.99 for HomePod and 91.10 € for HomePod mini … if you have AppleCare + will be 29 and 15 euros respectively.

Will it take a long time to give it to you?

Ultimately it depends on many factors. Depending on the type of component that failed, they may provide you with a replacement HomePod or replace the part itself. It will also depend on how much stock they have in the establishment, because if they don’t have it, you will have to wait a few days until they have it. If the repair is done remotely because you requested to be picked up from your home, you will have to add at least 24-48 hours for additional processing, which includes sending it through a courier service.

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Why you shouldn’t contact an unauthorized service

As a rule, unauthorized repair centers offer better prices than those in Apple… This is very tempting at first, but it has some drawbacks that you should be aware of. First, you lose your warranty with Apple if you go to one of these centers with a HomePod still under warranty. On the other hand, it is important to note that due to the lack of original parts, the sound quality of the HomePod is likely to degrade. Another question is the guarantee of the repair that is offered to you, since in Apple usually at least 6 months. Therefore, it is important to take this into account before visiting these centers, and if you do, we recommend that you familiarize yourself with all the terms and conditions.

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