A recent purchaser of a Tesla Model 3 saw his steering wheel disengage from the vehicle during one of his trips. Victim of Tesla’s delay and unable to use his new car due to the pandemic, the UK buyer felt the part disengage with less than 1 month of use.
On a journey of 32 kilometers and already close to the final destination, the boy decided to change lanes to continue and, in the process, the steering wheel disengaged from the vehicle’s dashboard. Registered what happened in the Twitter, Jason — owner of the Tesla Model 3 — was forced to resort to the warranty, demanding emergency repairs.
Jason was yet another victim of Tesla’s lack of punctuality. His electric car was scheduled to arrive in October 2019 and did not show up until mid-March. This delay significantly impacted the buyer’s experience, considering that the insulation policies were already quite strong on the delivery date.
@elonmusk Steering wheel fell of today! Concerned that the rest of the car will fall to bits too! Can this be seen into why it happened to a car just over 1 month old! #TeslaServiceIssues pic.twitter.com/w103imxnbA
— Jason T (@JasonTuatara) April 26, 2020
Still, Jason was able to use his vehicle for about a month for short trips and emergencies; however, a month later, he found his car “unfitting”.
Tesla received the vehicle and returned it to the owner the next day with proper repairs. According to the New York Post, the company noticed a serious manufacturing defect in the vehicle. “Tesla confirmed that the steering wheel was not fixed to the car body by a screw. They are looking for the error in the production line,” Jason told the newspaper.
Manufacturing defects are recurrent on Tesla vehicles. Despite the flashy design, strong ideals and expensive vehicles, the automaker still has a lot to learn from its competitors — especially when it comes to finishing, assembly and product quality certification.
Steering wheel problems, for example, have already resulted in a recall of 1.4 million Ford units in 2018 — in this case, for choosing a screw that was too short for the project. If a problem on the production line is found, Tesla must open a recall order for the units related to Jason’s car — resulting in a very costly and delicate process in the current pandemic period.