Typically, we only think of a warranty when we have a problem with a product, and it is not often that we run into obstacles and problems later on because the manufacturer’s policy in this regard is confusing or limited. So, when buying a video card, it never hurts to find out what conditions the manufacturer exposes beyond the established time limit, so let’s see.
Asus graphics card warranty
Typically, Asus provides a 36-month (3-year) limited warranty on its graphics cards, the first year directly from the store where you bought it, and the next two years directly from the manufacturer. However, they indicate several points at which the warranty will be canceled:
- Improper handling of the product, including removing the heat sink.
- Removing the label or deleting the serial number of the item.
- “Moral obsolescence”. We do not understand what they mean, but this is reflected in their warranty policy.
- Accidental or any other damage.
- Damage caused by improper installation or connection.
- Damage caused by using third party software (including overclocking).
- Damage to the product caused by electrical failures in the PC (meaning that if the graphics die due to a power surge, this is not covered by the warranty).
EVGA, one of the best graphics card warranty policies
EVGA boasts some of the best customer service for graphics cards. They all come with a 3-year warranty from the get-go, and generally if you register a product on their website, they’ll give you an extra 4 years in total, which is nothing more than a bad thing. In addition, EVGA is considering reselling its products in the aftermarket and is allowing a form to transfer the warranty to another person.
Like all manufacturers, there are some points by which the warranty for their video cards is canceled, for example:
- Product changes that go beyond factory specifications, such as installing a different heat sink or overclocking.
- Serial number or label has been removed or damaged.
- Physical damage to the circuit board, accidental or not.
- Mishandling of the product: This includes various reasons such as poor connection or installation, accidental damage, etc.
- Installing a different BIOS or firmware different from the factory one.
Gigabyte / AORUS Policy
All of their graphics cards Gigabyte offer a 3-year warranty from the date of manufacture, which is strange because the law requires them to give a warranty on their products not from the date of manufacture, but from the date of manufacture. buys. In any event, they point out that end users should always request a warranty directly from the store for the entire period.
They do not list specific warranty terms, but they encourage you to contact their technical service in case of problems.
Be careful with MSI’s warranty
Although MSI offers extended warranties on some of its products, it does not specify a specific period, and therefore we must understand that they adhere to at least two years of statutory warranty. In addition, they indicate the following restrictions:
- Product damage caused by disasters, thunderstorms, environmental factors and power surges.
- If the product label and serial number are removed or damaged.
- Unauthorized changes to the product, including removing the heat sink or installing a BIOS / firmware other than the one shipped from the factory.
- Damage caused by mishandling, including installation or connection.
- They indicate that packaging and accessories are not covered by the warranty.
In addition, we know from our own experience that MSI’s customer service is by far the worst of all graphics card manufacturers: in addition to taking just a few weeks to respond, they always try to “break the loop” so as not to get in the way. responsibility … you send them a graph with artifact problems and they return it to you saying that they were unable to reproduce the bug, for example, and you also have to pay shipping costs and “maintenance hours.” Absurd.
Sapphire and its poor warranty policy
Sapphire points out that its graphics cards come with a two-year warranty from the date of purchase, and like everyone else, there are some limitations:
- Products physically damaged as a result of modifications made by the user (including removal of the heat sink).
- Products that have been incorrectly manipulated or configured by the client (including BIOS / firmware changes and overclocking).
- Products that cannot be verified as original (i.e. they do not have a serial number label).
- When proof of purchase (invoice) cannot be provided.
Sapphire is not only one of the manufacturers offering the lowest warranty (2 years required by law), but neither does Sapphire offer an extended warranty on any of its products.
PowerColor, PNY, Palit, XFX and Zotac
There are many other video card manufacturers who, despite having less sales than the previous ones, also have some prominence in the market. These manufacturers are Zotac, PowerColor, PNY, Palit, XFX and many others, and they all have more or less the same warranty policy, which only covers 2 years, which are required by law, and which, like the previous ones, wash their hands in case if you are handling the product and / or it is accidentally damaged.
In general, most manufacturers say that the warranty is void if you disassemble the heatsink, if you overclock, if you flash the BIOS or GPU firmware, if it is damaged due to mishandling, if external electrical damage occurs, or if it has been removed, or clears the serial number of the product. Almost all manufacturers have this in common, and those mentioned in this section are no exception.