WhatsApp Web Problems: Common Errors, Solutions and Tricks

Surely this happened to you once, and many users complain that his work is not the best but there are mistakes that can be easily resolved, and we’ll look at what you should do in each case.

WhatsApp Web Problems: Common Errors, Solutions and Tricks

How WhatsApp Web works

Unlike Telegram in its web version, the computer version of WhatsApp is 100% mobile-dependent. That is, you cannot use the browser version if at this time your smartphone is not turned on, you are not connected to the Internet and WhatsApp is running. They don’t work on their own. Therefore, it is possible that if there is a connection problem on your phone, WhatsApp Web will stop working for you. It’s common to find a message. ” connective »Or be permanently disconnected and messages do not reach you, or they prevent you from sending them.

This is due to the need communication between phone and computer that there can be a lot of problems on the WhatsApp network, that it does not work, that it does not load, that it keeps disconnecting and you miss messages.

Inactive WhatsApp Web Corrector

Is constantly disconnected

Your connection may not be very stable, resulting in a permanent network outage on your mobile phone and therefore on your computer and WhatsApp Web. This is usually the most common and there is nothing you can do but improve the internet or Wi-Fi coverage you currently have, or wait for it to stabilize after a while if it occurs temporarily.

But this is not always due to an internet outage, but it is possible that it is due to the configuration of your smartphone or some application that restricts its use. when your battery is low , For instance. Or, in some cases, optimization and economy settings.

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Battery optimization

Perhaps your phone is set to save when you are not using it, and because of this, applications do not work or are deactivated when the smartphone is locked. This, robust android phone crash and apps stop working to consume fewer resources. The moment the phone is locked, WhatsApp Web stops working. We can fix this in the battery optimization settings in the settings.

The itinerary may differ depending on the phone, the brand or version of your operating system, but in all of them we will find a similar option with “smart settings”. To do this, we must follow these steps:

  • Open settings on mobile
  • Go to Battery compartment
  • Click on the option Battery Usage
  • Select “Optimize Battery Charge”.
  • Here you will find a list of all applications.
  • Select “WhatsApp” from this list.

Optimizacion de bateria

Once inside, we will see several options:

  • Smart control
  • Optimize
  • Don’t optimize

It is likely that the first one is checked and therefore your phone disables apps on crash because he understands that you are not using them.

stay in touch

Depending on the phone, there is one or another route. Samsung’s help page, for example, recommends looking for an option ” Unattended Applications “ this will make WhatsApp not disconnect when you lock the screen. Or at Huawei, we can choose to keep the Wi-Fi connection for mobile data active when the screen is turned off, preventing it from turning off. For this, the steps that we have to follow will be similar:

  • Open the settings on your phone
  • Go to Battery section
  • Find the “Advanced Battery Settings” section.
  • You will see the option we are interested in: “Stay connected when your device is in sleep mode. … »Activate this option to prevent WhatsApp from disconnecting when the phone is locked.
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Bateria WhatsApp

Other common problems

You will face a lot of problems if you are one of the frequent users of WhatsApp Web. Problems that prevent messages from reaching you, that they are not being sent to you, that notifications are not coming, that you cannot use it because it says it is already open …

Without connection

As we explained in the first section of this thread, WhatsApp Web is strictly dependent on WhatsApp on the phone, so the classic message that you have seen many times might appear: “Telephone without communication. Make sure your phone has an active internet connection. “

In this case, make sure the phone is properly turned on and connected to the network. It could be Wi-Fi or data rate, but the Internet must work on a mobile phone to be able to “send” content to WhatsApp Web without any problems. Make sure airplane mode is not activated, which can usually be found in Settings> Mobile networks and what we can activate or deactivate with a switch.

Telefono sin conexion

You may also see a message that the computer is not connected. In this case, even if your phone is connected to the Internet, your computer may not be available. The message you see here will be different so we can determine if this is a bug or different. If the computer has been turned off, just make sure you have wifi or cable plugged in and you don’t Airplane mode is activated.

Not receiving notifications

If notifications do not reach you, this does not necessarily mean that there are connection errors but you may have turned them off at a certain time or for some reason. We can check this from the browser and it will depend on the browser you are using, but they all have notification controls that you can track if you don’t know when you receive a message.

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In the case of Google Chrome, open WhatsApp Web and go to the upper left corner of your browser screen. Click on the lock icon in the navigation bar and a menu with options will open.

Open up ” Notifications »And three options will appear: Ask (Defined) / Block / Allow. Make sure it’s activated and notifications are enabled so you can know when someone is texting you.


This does not work

The error might not be any of the above, but it doesn’t work directly. WhatsApp is compatible with many browsers or the main ones, but not all, this is something we should consider. One of the connection issues could be that your browser is not compatible with WhatsApp Web and you need to install a different one to login.

You can use the latest versions Google Chrome, Mozilla Firefox, Microsoft Edge or Opera or Safari. But not all browsers are supported. For example, Internet Explorer is not.

WhatsApp Web Problems: Common Errors, Solutions and Tricks 2

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